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Welcome to Khan Store! We strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we’re here to help. Please review our Refund and Return Policy below to understand how we handle returns and refunds.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be in its original condition, unused, unwashed, and with all tags attached.
- The item must be in its original packaging.
- The return request must be made within 14 days of receiving the product.
- Proof of purchase (order number or receipt) is required.
Note: Certain items are non-returnable for hygiene or safety reasons, such as:
- Underwear, socks, and other intimate apparel.
- Personalized or custom-made items.
- Perishable goods (e.g., food, beverages).
2. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us at support@khanstore.pk or call us at +92 3002469568 within 14 days of receiving your order. Provide your order number and reason for the return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions on how to proceed.
- Pack and Ship: Securely pack the item in its original packaging and include all accessories. Ship the item to the address provided by our team.
- Wait for Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
3. Refund Process
- Approved Returns: If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
- Refund Delays: allow additional time for the refund to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Costs: Shipping charges are non-refundable. If you received a faulty or incorrect item, we will cover the return shipping costs.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at support@khanstore.pk. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
6. Cancellations
- Before Shipping: If you wish to cancel your order before it has been shipped, contact us as soon as possible. We will process your cancellation and issue a full refund.
- After Shipping: If your order has already been shipped, you may return it following our standard return process once it arrives.
7. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us:
- Email: support@khanstore.pk
- Phone: +92 3002469568
- Address: Nazimabad No 4, Karachi Pakistan
Thank you for shopping at Khan Store! We appreciate your trust in us and are committed to providing you with the best shopping experience.
